What are Phosphorus' hours of operation?
Customer support: 9am - 6pm ET Monday - Friday
Laboratory: 9am - 5pm ET Monday - Friday
2021 Holiday Closures:
November 25th, 2021 - Thanksgiving - closed all-day
November 26th, 2021 - Day after Thanksgiving - closed all-day
December 24th, 2021 - Christmas Day - closed all-day
December 31st, 2021 - New Year's Day - closed all-day
How can I talk to someone from the customer support team?
If you have any additional questions feel free to reach out to our customer service team either via our support inquiry form on our website or email us at email@example.com.
How do I know if my sample was received by the lab? How do I get a status update on my sample?
If you are looking for an update on your shipment and/or sample status, please reach out to our customer service team either via our support inquiry form on our website or email us at firstname.lastname@example.org.
Can I change, cancel, or get a refund on my order?
After an order is placed, it is not possible to update order details such as the number of tests or the shipping information. If your order has not yet been fulfilled and no medical applications have been submitted, you can cancel your order up to 60 minutes after the order’s placement. Once the 60 minutes have passed, your order will be considered final and non-refundable under any circumstance.
Phosphorus is unable to accept kit returns due to contamination risk. Unused collection devices have a shelf life of 30 months and can be saved to use at a later date. Devices should be kept at room temperature, between 15 and 30 degrees Celcius.
How do I partner with Phosphorus?
If you are looking to partner with Phosphorus or have any additional questions, complete our sales team contact form on our website or reach out to us via email at email@example.com.
I am locked out of my provider portal, what do I do?
For security purposes, providers will be locked out of their portal after 3 failed login attempts. If this occurs, you will receive an email to unlock your account. Your account can also be unlocked by reaching out to our support team at firstname.lastname@example.org.